Tuesday, April 25, 2017
Travel with smiles and without worries!

Booking Conditions

Discount for children

  • One child under 08 years is generally granted a 50% reduction of the tour price provided that he/she is accompanied by at least two full paying adults and stays in the same room and sharing bed with them.
  • An extra bed is charged.

Booking and Payment methods

Our account with following details:

  • Account name: Galatourist. Co., Ltd
  • Account number in USD: 11021690975024
  • Bank name: Techcombank Vietnam
  • Address: Hanoi, Vietnam
  • SWIFT code: VTCB VNVX

Cancellation

As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either via email or via fax. Cancellations will be charged as follows:

  • In more than 10 days prior to the trip departure: No charge
  • In 04-10 days prior to passengers’ arrival: 10% charge
  • In 02-04 days prior to passengers’ arrival: 30% charge
  • Within 2 days prior to passengers’ arrival: 60% charge

Travel Insurance

  • Trip insurance is required for our trips. Our inclusive travel insurance, including trip cancellation, health, and others, should be confirmed upon your trip departure.

Tour costs

  • Tour costs and what include/exclude are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour price includes: accommodations in double/twin rooms and most meals, all transportation during the tour, entrance fees, and services of a local tour guide. Tour costs are calculated in USD or EUR and per person. No refunds will be given for unutilized services.

Vouchers

  • Vouchers will be issued by GALATOURIST after the booked trip is confirmed and payment is completed. Service vouchers will be sent via email or via fax to passengers.

Liability

  • Neither refunds nor exchanges can be made with respect to accommodations, meals, sightseeing tours, transportation or any other services which are included in the tour price but unutilized by the tour member. GALATOURIST is not responsible for any losses, injuries or damages caused by passengers. Additional expenses arising due to delays or postponements, accidents, unfavorable weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have inclusive travel insurance, including trip cancellation, medical emergency, and others. Airline schedules, train timetables and local conditions may affect accommodations and itineraries. Should this occur, GALATOURIST will endeavor to arrange a suitable substitute of similar value.

Complaints/Refunds:

  • GALATOURIST will act as an intermediary between customers and other service suppliers such as airplanes, trains, boats and hotels in case of any complaint.

In our agency, we speak English, French and others to make you feel the most comfortable. It is our honor to serve you with all of your requests at the most competitive price and the best service quality. Please feel free to CONTACT US!

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Galatourist Co.,Ltd - Licence No. 0102023234

Head Office:
Add: 45, Yen Bai 1 str., Hanoi, Vietnam
Tel: (+84-4) 39766181 – Fax: (+84-4) 39766182
Mobile 24/7: (+84) 912 264 631
E-mail: info@galatourist.com
Branch:
Add: 403/521, Nguyen Trai str., Hanoi, Vietnam
Tel: (+84-4) 35573182
Mobile 24/7: (+84) 912 264 631
E-mail: info@galatourist.com
Website partner: Vietnam Tours, Voyage Vietnam